Accountability for Beneficiaries Coordinator

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Economics, Social Sciences and Community
Assosa, Benishangul Gumuz 
Career Level:
Senior Level (5+ years experience)
Employment Type:

Job Description


  • Play significant role in the roll out of the accountability framework for PlayMatters project.
  •  Establish/strengthen the community level feedback/compliance management committie in each intervention sites.
  •  Lead consultations on community preferences and functionality of feedback channels and procedures.
  •  Establish/install and maintain functional feedback and complaint management/collection mechanism in the refugee camps and host communities.
  •  Sensitize stakeholders (children, caregivers, community leaders/elders, compliance and feedback management committee etc.) and program staffs about the existing/upcoming feedback and complaints channels and procedures.
  • Receive, record and classify feedback for attention of the PM and MEAL coordinator and refer to the respective sectors for response and action.
  • Coordinates information from respective sectors and ensures timely responses to project actors and stakeholders.
  • Periodically collect feedback/complaints from different actors/providers and enter the feedback and complaint cases into the feedback, complaints, and response logbook.
  • Continuously update the systems (i.e. feedback and complaints database, feedback and complaints logbook) with the responses/action taken, date when feedback or complaint was resolved and when the response was given to the contributors (feedback and complaint raiser) in order to manage and close the feedback loop.
  • On a regular basis, use the data recorded/stored in the logbook and or database to prepare a summary accountability report, mainly based on the accountability indicators.
  •   Facilitate/organize accountability data review and reflection meetings separately or merging with quarterly project review meetings.
  •  Ensure that information from accountability system is used for appropriate response to beneficiaries, project improvement and learning.
  •  Maintain the principle of confidentiality in accountability data management.
  •  Carryout any other duty as assigned by the project coordinator/manager.

Dealing with Problems

  • This position requires a very high degree of conceptual, analytical and deductive thinking. It requires ability to investigate into and solve complex problems that the project focuses on.
  •  The position requires an objective, integrated and multidisciplinary approach to programming.
  • The position requires ability to maintain confidentiality of beneficiaries in the process of feedback and response management.
  • The post holder requires a clear understanding of the policies, procedures, strategic direction of the organization and the ability to conceptualize the existing interrelationships, organizational working environment and other prevailing conditions.

Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI)

Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

  • Ensures that Plan Ethiopia contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted. 
  •  Raise children’s rights/protection awareness and important of gender equality and respect to diversity within Plan and among partners and community members.
  • Ensure equal participation and benefit of boys and girls and children with disabilities in all phases of programme/ project implementation.
  • Integrate safeguarding and gender issues within the accountability framework of PlayMatters project. 

Job Requirements


Qualifications/ experience essential:

  • Bachelor Degree in fields such as Social science, Economics, Statistics or related fields.
  • Strong commitment on accountability principles and at least 5 years of relevant professional experience in area of accountability in an NGO environment, preferably in humanitarian sector.
  • Practical knowledge of establishing accountability system and implementation, including development of different feedback receiving mechanisms and tools, feedback recording database, production of regular accountability report.
  • Excellent skills and demonstrated experience of using MS Office and ICT.

Qualifications/ experience desirable:

  •  Experience in humanitarian contexts is preferable.


  • In-depth knowledge and understanding of the core humanitarian standards.
  • Knowledge of effective participatory accountability systems.
  • Knowledge of current international development trends and thinking on programme effectiveness, learning and in Child Rights programming.

Skills specific to the post

  • Excellent conceptual and strategic thinking skills
  • Strong analytical skills and high attention to detail
  • Negotiation and influencing skill
  • Excellent writing and editing skill
  • Strong team building and motivational skills
  • Skills of Statistical data analysis
  • Strong organizational and project management skills, and ability to deliver within tight deadline
  • Establishes strong working relationships with colleagues from different functions and cultures.
  • An understanding of and commitment to the aims and values of Plan.

How to Apply

The closing date for the application in August 27.2021. Qualified candidates should submit the application form found with this link    through 

This position is only open to Ethiopian Nationals, who must be eligible to live and work in Ethiopia.  

More information about Plan International can be found on   

References will be taken and background and anti-terrorism checks will be carried out in conformity with Plans Child Protection Policy. Plan operates an equal opportunities policy and actively encourages diversity, welcoming applications from all persons meeting the skills and experience required.

As an international child centered community development organization, Plan International is fully committed to promoting the realization of children's rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we as an organization, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.

Female applicants are highly encouraged to apply.


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