- Company: Ahadu Bank S.C
- Location: Ethiopia
- State: Addis Ababa Jobs
- Job type: Full-Time
- Job category: - Ahadu Bank S.C Jobs in EthiopiaCustomer Service Jobs in Ethiopia
Job Description
Ahadu Bank S.C. is a conventional commercial bank which is established by Ethiopians and foreign nationals of Ethiopian decent. Complying with the country’s business law and National Bank of Ethiopia procedures, and comprising of a team of reputable professionals, veteran bankers and, prominent businessmen, have been gathered to make a foot print on the banking sector with a unique business model.
Responsibilities
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver excellent services for high customer satisfaction levels.
Job Requirements
Qualification Requirement : A minimum Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration
Experience Requirement : 6 (Six) years of relevant experience in a Bank of which 2 yeas as Senior Customer Services Officer or Equivalent position.
Competencies Required
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
