Senior Customer Service Officer – Operation

Contact Details
Company : General Job Post Account-16
Company Name/ Contact Person : Zemen Bank
E-Mail : NA
Phone : +251-11-5- 57 58 70 / +251-11-5- 57 51 66 / 251-11
Job Details
Job Title : Senior Customer Service Officer – Operation
Date Posted/Updated : Monday, September 7, 2020
Application Deadline : Thursday, September 17, 2020
Job Type : Full Time
Category : Banking
Job Code : NA
Description
Zemen Bank
Vacancy Announcement

Position: Senior Customer Service Officer – Operation

Job Summary:
• The purpose of this job is to serve customers and ensuring customer satisfaction with full effort and maximum care; call and visit customers, promote the bank and its products, propose to establish relationship with the bank and follow up on the customer’s action and the bank’s services being provided and ensure all banking needs of customers are met on time.

Location: (For Banking Centers in Addis Ababa)

How to Apply:
• Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department for Addis Ababa and to respective branches of the Bank for outline Banking Centers within ten working days from the date of this announcement. Only shortlisted candidates will be contacted.
Human Resource Department
Zemen Bank S.C
Address: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)
Tel: +251-11-5- 57 58 70 / +251-11-5- 57 51 66 / 251-11-5- 57 44 62
Addis Ababa
Ethiopia
Qualifications/Skills
Educational Qualification Required:
• BA in Banking and Finance, Accounting, Management, Business Administration or in related fields.
Minimum Work Experience
• 4 years relevant experience of which 2 years as an officer or in equivalent positions.
• Candidates with branch accountant and loan officer experiences are highly encouraged to apply.

Additional Skills:
• Basic Computer Application Skills
• Communication skills
• Industry Specific skills (Product and Service)
• Emotional Intelligence
• Data Analysis and presentation skills etc.
Education Level : Bachelor's
Experience : 3-5 years
Location
City : Addis Ababa
State : Addis Ababa
Country : Ethiopia
Salary Details
Min. Monthly Salary : Pay Scale
Max. Monthly Salary : Pay Scale
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