Senior Customer Service Officers – Operation


Please do not accept payment requests at any of the recruitment phases!

Job Description:

Zemen Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value intelligence, integrity, diligence and teamwork. If you share these values, we would like to have a career conversation with you.

Job Title: Senior Customer Service Officer – Operation (For Banking Centers in Addis Ababa, Dire Dawa & Mekelle)

Job Summary: The purpose of this job Is to serve customers and ensuring customer satisfaction with full effort and maximum care; call and visit customers, promote the bank and its products, propose to establish relationship with the bank and follow up on the customer’s action and the bank’s services being provided and ensure all banking needs of customers are met on time.

Educational Qualification Required: BA in Banking and Finance, Accounting, Management, Business Administration or in related fields.
Minimum Work Experience:
  • 4 years relevant experience of which 2 years as an officer or in equivalent positions.
  • Candidates with branch accountant and loan officer experiences are highly encouraged to apply.
Additional Skills:
  • Basic Computer Application Skills
  • Communication skills
  • Industry Specific skills (Product and Service)
  • Emotional Intelligence
  • Data Analysis and presentation skills etc.

How To Apply:

Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department for Addis Ababa and to respective branches of the Bank for outline Banking  centers until Sept. 18, 2020
Only shortlisted candidates will be contacted.
Human Resource Department
Zemen Bank S.C
Address: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)
Tel. +251-115-57 5870 or +251-11-5-57 5166 or 251 11-5-574462 Addis Ababa Ethiopia
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