CCCM Project Assistant

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Development and Project Management, Social Sciences and Community

Job Description

Department :      Project_Implementation_Unit

Hierarchy:   CCCM Project Officer

Contract Type:      Fixed Term

Location :  Abala with frequent travels within Afar

Start Date:    August 2021

Background on ACTED

ACTED is a French humanitarian NGO, founded in 1993, which supports vulnerable populations, affected by humanitarian crises worldwide. ACTED provides continued support to vulnerable communities by ensuring the sustainability of post-crisis interventions and engaging long-term challenges facing our target populations, in order to break the poverty cycle, foster development and reduce vulnerability to disasters. Their interventions seek to cover the multiple aspects of humanitarian and development crises through a multidisciplinary approach which is both global and local, and adapted to each context.

ACTED is looking for professionally confident, self-motivated, experienced and committed team player to fill CCCM Project Assistant position in Abala, Ethiopia.

Position Profile

The Project Assistant is primarily responsible for community mobilization and support to CCCM activities, under direct supervision of the Project Officer and or the Project Manager.

This includes but it is not limited to support the inclusion of beneficiaries in the project, to implement complaints and feedback mechanism in the site, to ensure smooth CCCM activities and liaison with sites’ stakeholders and to support AME team in conducting various monitoring exercises.    

Specific responsibilities include:

Project implementation

  • Community liaison, mobilization, and accountability
  • Support beneficiary mobilization, identification, registration and verification activities
  • Managing of the CRM information desk activities in the site, including collection, review and analysis of complaints, referral to responsible agencies with support of AME Officer, timely reporting of sensitive complaints to line manager and regular submission of all CRM data to the AMEO;
  • Assist in creating ACTED SOP for Complaints Response Mechanism and ensure complaints and feedbacks are documented during daily activities;
  • Ensuring that the CRM mechanism integrates different ways of collecting complaints and feedbacks, not only through desk and or hotline, but also through formal and informal meetings with the community leaders, beneficiaries and non-beneficiaries; outreach activities etc.

Partner coordination

  • Liaising with all humanitarian partners and local authorities working in the sites
  • Timely reporting any gaps and/or duplication in service delivery

Protection Mainstreaming

  • Considering gender, protection, and GBV concerns in all aspects of activities
  • Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines

Project management and reporting

  • Planning, Implementing and Reporting
  • Supporting the line manager in devising weekly and long-term work plans for the project implementation, particularly or information management activities
  • Attending regular staff coordination meetings
  • Timely reporting on problems and challenges in the site to the line Manager
  •  Timely reporting on security and safety incidents
  • Timely submission of weekly report or other reports as requested by the line manager


  • Commitment to continuous learning through trainings and timely identification of capacity-building needs and opportunities, in coordination with line Manager/TC/HR Dept. 
  • Supervise recruitment of Community Mobilizer Casual Labours

Transparency and Compliance

  • Ensuring compliance to ACTED internal procedures and donor procedures
  • Accurate record keeping of project documentation, including photos and proper filing (soft and hard copy) of meeting minutes, databases, attendance sheets, assessment reports/documents; review and updating of databases etc.


  • Provide translation of various documents (e.g. reports, minutes, beneficiary lists, information signs) upon request.

Protection Mainstreaming

  • Promoting of and adhering to Prevention of Sexual Exploitation and Abuse policy and guidelines
  • Any other duty as may be requested by your supervisor or Coordination.

Job Requirements

Qualifications/Skills Required:

Essential qualifications and experience:

  • A Degree or a Diploma in humanities, social studies, or another relevant degree
  • Minimum one years of experience in international and/or local NGO; ideally involved in the direct implementation of field level humanitarian assistance to refugees or IDPs.
  • Experience in community services, women empowerment, youth activities, protection, distribution or registration.
  • Extensive knowledge of Ethiopian displacement context.
  • Excellent communication skills.
  • Excellent interpersonal and team-playing skills.
  • Highly flexible, with the ability to use initiative.
  • Ability to work in a multi-cultural environment.
  • Commitment to humanitarian principles and values.
  • Understanding of gender, protection and human rights.
  • Commitment to promoting gender equality.

How to Apply

Qualified national persons with the required skills are invited to submit their applications accompanied by detailed curriculum vitae and cover letter as a single document i.e. with the cover letter being on the first page and the CV starting on the second page, detailing three work related referees and contacts to [email protected] and received on or before 5.00PM on 29 TH July 2021 with the subject line “CCCM Project Assistant - Abala”

Please do not attach any other documents while sending your applications, if required they will be requested at a later stage.

Please note that ACTED reserves the right to shortlist on ongoing basis. Please note that only the shortlisted candidates will be contacted.

ACTED will at no stage of recruitment process request candidate to make payments of any kind. Further, ACTED has not retained any agent in connection with recruitments.

ACTED is committed to protecting beneficiaries within our programmes from exploitation and abuse and any kind of misconduct. ACTED has specific policies, including PSEA and Child Protection, which outlines the expected behaviour and the responsibility of all staff, beneficiaries, consultants and other stakeholders and has zero tolerance towards misconducts. Any candidate offered a job with ACTED will be expected to sign ACTED’s organizational Policies and Code of Conduct as an annex to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

ACTED is an Equal Opportunity Employer.

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