Director -Customer Experience and Quality Assurance
Awash Bank

JOB SUMMARY
The jobholder is responsible to ensure the desired service quality standard of the Bank is set and assures that consistent service quality is delivered for Bank’s customers. The jobholder is also responsible to ensure the contact center service of the bank is working as per the policy and procedure of the Bank. The jobholder will identify, develop, deploy and retain staff within the Bank through effective talent management.

Salary & Benefits :As per the Bank’s Salary Scale & Benefits Package
Place of Work: Addis Ababa

Master’s Degree in Business Management or related fields, plus minimum of 12 years experience working in a Business Development role in a financial environment, of which 3 years in a managerial position.
Skills Requirement: Knowledge of computer operation is mandatory

Interested applicants, who fulfill the above requirement, are invited to send their non-returnable application with CV and copies of relevant documents through the following address within 7 consecutive days from the first date of thisannouncement.
For further information please visit our website www.awashbank.com
N.B. * Incomplete applications will not be considered.
Awash Bank
Deputy Chief Human Resources Management Office
P.O. Box 12638
Addis Ababa

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