Night Supervisor

Category:
Hotel and Hospitality
Location:
Addis Ababa, Addis Ababa 
Career Level:
Mid Level ( 2+ – 5 years experience)
Employment Type:
Full time
Salary:

Job Description

Our successful Night Supervisor will be responsible for;

  • Assisting with the overall operation of the hotel during the night time hours
  • Attending to guests' needs and requirements including check in and check out procedures
  • Maintain presentation of key front of house areas to include some cleaning duties
  • Deliver room service requests to guest rooms when required
  • Handle telephone inquiries including basic hotel reservations
  • Ensuring all systems, processes, and SOP’s are up-to-date and are regularly reviewed
  • Coordinate all emergency procedures in the event of any incident in and around the hotel premises and grounds including fire and other serious incidents
  • Undertake night audit procedures
  • Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
  • Acting as a lobby host at key times
  • Ensuring the team are performing tasks to the departmental SOP’s
  • Following up guest complaints and take appropriate guest recovery action
  • Ensuring cash handling processes are followed at all times
  • Ensuring that all documentation used during the Customer Journey is on-brand in delivery

Job Requirements

  •  BA In  Hotel management OR LEVEL 4  In  Hotel management 
  • Outstanding customer service skills
  • Previous experience in a similar hospitality operation and specially working at night
  • A responsible and detail led approach to tasks
  • Ability to work alone
  • To have a great personality and be genuine, approachable and attentive
  • Excellent spoken and written English.
  • Computer literacy including experience of hotel PMS
  • Ability to remain calm whilst under extreme pressure or in emergency situations
  • Experience of supervising the work of others

How to Apply

In person to the following address Bole Ambassador Hotel in front of millennium hall human resource office or via   [email protected]
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Contact Details Company : General Job Post Account-16 Company Name/ Contact Person : Flower Construction PLC E-Mail : NA Phone : 0114 66 52 30 / 0930078271 Job Details Job…