Training Manager

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Hotel and Hospitality
Addis Ababa, Addis Ababa 
Career Level:
Mid Level ( 2+ - 5 years experience)
Employment Type:
Full time

Job Description

BASIC RESPONSIBILITIES: Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.  Works with property leadership team to identify and address employee and organizational development needs.  The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.  Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.  Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.  Measures the effectiveness of training to ensure a return on investment.

Job Requirements

EDUCATION:   Bachelor’s degree in Business, Human Resources, Hotel Management, Education or other relevant field of study. Minimum of two certificates in hospitality courses from international institution.

EXPERIENCE:  Minimum of four years managerial position in training & development role in a reputable hospitality/educational organization or international organization.


·         Effective planning organization and management skills

·         Effective training and presentation skills; ability to organize and conduct training

·         Ability to prepare training needs, analysis and training evaluation

·         Ability to prepare/organize training materials, curriculum and design trainings

·         Ability to “stretch” time when necessary to meet required training related presence in the workplace

·         Ability to prepare and analyze data figures and transcriptions prepared on and generated by       computer

·         Ability to accurately translate documents from Amharic to English



·         Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

·         Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·         Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Generating Talent and Organizational Capability

·         Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

·         Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

        Learning and Applying Professional Expertise


·         Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.



·         Compensation and Benefits - The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures.



·         Knowledge of local laws and regulations that affect employment.  This includes the ability to administer and monitor Affirmative Action programs and analyzing diversity reports. 



·         Associate Relations - Knowledge of the broad range of relationships that could impact an employee, employer, or applicant.  This includes knowledge local laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.



·         Recruitment and Hiring - Ability to recruit, interview, and hire qualified candidates.  This includes knowledge of best practices for each stage of the selection system.



·         Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees.



·         Payroll - Knowledge of principles and application of human resources hourly and management payroll methods and practices. 



·         Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.



Basic Competencies - Fundamental competencies required for accomplishing basic work activities.



·         Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.


·         Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.


·         Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.


·         Writing - Communicates effectively in writing as appropriate for the needs of the audience.


How to Apply

Interested applicants who fulfill the minimum requirements specified above are invited to submit their application & CV with copies of relevant supportive documents through the below email address before March 15, 2021. Late applications will not be considered. Each applicant must fully explain their job-related duties and qualifications on the application in order to permit an accurate evaluation of their education, training, and experience.

                                    [email protected]


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