Supportive staff

Position Description.

The Receptionist, reporting to the Manager of Human Resources, will be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and providing additional clerical support.  The Receptionist is the first point of contact for the entire organization, which requires a positive attitude and polished, professional appearance.  This position will multi task a variety of front office activities.   

Tasks and Responsibilities:

• Welcoming on-site patient, determine nature of business, and announces guest to appropriate personnel.
• Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department.
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Assist administrative assistants with clerical duties to include faxing, copying, and organizing/maintaining files.
• Coordinate with vendors and services they provide.
• Patients respectful.
• Answering questions about hospital and provides callers with address, directions, and other information requested.
• Receiving and forwarding incoming faxes.
• Receives, sorts and distributes mail.
• Support administrative and special projects requirements, as assigned.
• Other duties as assigned. 

Position Description: Hospital Receptionist, 

Reports to : HRM Manager

Staff responsibility: None

Functional relationships with: Hospital Customers, Patients & all departments         

Required Knowledge/Skills/Job Qualifications: Knowledge, Skill and Ability:

• Polished professional with outgoing attitude, be a team player and love to make the guests feel at home. 
• Excellent typing skills, high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS Access, MS PowerPoint) and comfort with learning new applications as required.
• Demonstrated excellent organizational, coordinating and personal interface skills.
• Concerned politely welcoming and discharging patient.
• Proven job diligence, dedication and attention to detail.
• Comfort and experience interfacing with various levels of staff and management, while working in a fast-paced environment.
• Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required.
• Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors.

 Education and Formal Training:

• BA degree or Diploma. Business Administration, and related fields.   

Qualifications:

• BA degree 0 year or diploma/TVET at least 1-2 years’ experience as a Hospital Receptionist/HO/& receptionist in a clerical or administrative role required.
• Preference to experience within the specific sectors.