We are nine months into the COVID-19 pandemic and infections and deaths are increasing in many parts of the world. There are now more than 64.7 million confirmed cases and over 1.4 million deaths worldwide. Until the end of November 2020, Ethiopia reported more than 110,000 cases and around 1,715 deaths due to the pandemic.
The government of Ethiopia has been taking critical measures on multiple fronts to minimize the devastating effect of the pandemic. The responses included – a national state of emergency declaration to prevent and control the spread of the disease, mandatory two-week isolation for arrivals from abroad, mandatory mask-wearing, the closing of schools and universities, minimized number of staff at government offices, closing borders in some regional states and restrictions on travels, banning social gatherings and other activities related to awareness creation and behavioral changes.
As part of the broader response by the government, the FDRE Ministry of Innovation and Technology (MInT) has been playing a key role in responding to the pandemic particularly by leveraging the growing digital ecosystem and combined capabilities of volunteers, partners, private and public sectors.
Recently the ministry has partnered with the Master Card Foundation (MCF) to launched a COVID-19 response data-driven health informatics portal & rapid response center initiative. This platform will serve as a single unified portal to integrate and publish information on government interventions on the disease at the national and regional level, and facilitate information flow to citizens on all government responses.
This initiative, in combination with other various initiatives underway in the country, is expected to improve public awareness of prevention measures. Making awareness creation contents and others related to COVID-19 available to citizens in local languages with multiple channels like Web Portals, Mobile Applications, IVR and SMS Systems would increase the reachability of information by the public based on the infrastructure around them, level of knowledge to use technologies and preferred mechanism to access information with.
Designing such technology platforms would require a good analysis of end-user requirement from both the content/ information publishers and target audiences. But the effectiveness of information dissemination and citizens engagement won't only depend on its quality, the way it’s presented and approaches to increase engagement matters. Therefore, we would like to implement a human-centered design starting from the early stage of the development with basic and intermediate levels of research throughout the project lifetime where the web portal developer would work as a full-stack web technologies expert including comprehensive requirements analysis, user interface design and test with end-users, and user experience research using A/B Tests and/ or other analytics tools for suggestions to redesign
The assignment will include understanding what data sets are available across the various ministries and getting access, as well as conducting user research and design. It will vary for the Information portal with COVID-19 analytics dashboards, call-center statistics presentations and reports formatting; and can be carried out with teams working simultaneously on each component and the vendor developing the web portal and rapid response call center.
Some of the key activities include:
- Conducting rapid research on existing portals and adapt architecture and design for Ethiopian context
- Development of system requirements, architecture and mapping of the data collection process
- Roll out citizen engagement services to a selected group for user interface testing, gauging portal and call center capacity
- Develop a roadmap for scale-up of the citizen portal and call center
- Run extensive training with operating team at MInT and in partner government offices and provide a technical handover
- Scale-up and launch solutions (citizen portal and rapid call center services) to users nationwide
- Create an operational plan for maintaining and updating these digital platforms moving forward
- Leveraging data and integrated portal for COVID-19 response and citizen engagement by developing a National COVID-19 Web Portal – a single unified portal to integrate and publish information on government interventions on COVID19 at the national and regional level, and facilitate information flow to citizens on all government COVID-19 response efforts
- Integrating a rapid response center – with an inbound and outbound call center with toll-free lines to support the information portal and respond to citizen questions and concerns
- To support the National COVID-19 Web Portal and rapid response call center development through technical documentation preparation, design recommendations, requirements consolidation, communication with technical teams, training and roadmap development
- Available on the Terms of Reference, to be emailed up on a request of a bidder.
- Interested firms can request for a Terms of Reference via email: [email protected]
The bidder must submit copy of a renewed Trade License, VAT registration Certificate (if applicable) and TIN certificate
- The consulting firm must have sufficient experience in web development, UI/UX development, end users training, communication material preparation.
- The Consulting firm must have a minimum two years firm experience in web development and communication
How to Apply
Interested bidders should submit their technical and financial proposals on or before January 15 2021 on 2:30 PM, to the following address: –
Target Business Consultants Plc
Addis Ababa Ethiopia