Customer Experience Associate

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Category:
Business and Administration, Management, Sales and Marketing
Location:
Addis Ababa 
Career Level:
Entry Level (Fresh Graduate)
Employment Type:
Full time
Salary:

Job Description

BACKGROUND

EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.

OUR VISION

Our vision is to bring a chicken to every family in Ethiopia in 2021, and a chicken to every person in Ethiopia in the future, transforming the Ethiopian poultry industry, making it a model of inclusive growth.

Job Summary

EthioChicken is looking for a talented Customer Experience Associate to join as a critical member of our Customer Insights and Innovation team. The Customer Experience Associate will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience. The primary objectives of the Customer Insight & Innovation team at EthioChicken is to collect insightful feedback through research, to build a comprehensive picture of what EC customers want and drive incremental improvements on customer satisfaction.

 

DUTIES AND RESPONSIBILITIES

·         Conduct daily surveys (Survey will be provided)

·         Participates in data cleaning and, if appropriate, data analysis 

·         Translates the survey into a new language

·          Data entry, management, and storage in a clear, succinct, and accurate manner both online and offline

·         Attend and actively engage in team meetings and discussions, as well as record daily reports.

·         Disseminate information about problems encountered, particularly those involving a misunderstanding of questions or a lack of data.

·         Take customer complaints and refer them to the appropriate stakeholder.

·         Maintaining the highest level of data security

·          Reporting on actions completed, problems encountered, and data collection progress.

·          Participate in the development of data gathering techniques and tools by providing input.

·         Other responsibilities as needed. 

Job Requirements

  COMPETENCIES: -

·         Accountability

·         Analytical skills

·         Excellent interpersonal skills

·         Excellent communication skills, both written and oral

·         Keen and proactive to learn and continuously develop technical knowledge

  • Proficiency languages ( Tigrigna )

 

QUALIFICATIONS REQUIRED

  • BA Degree/Diploma   Marketing Management

 

Experience:

  • 0 Year experience 

How to Apply

                                             APPLICATION INSTRUCTIONS

Please title your application with subject line: - "Customer Experience Associate" 

Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through ethiojobs.net or

                                              e-mail:  [email protected]

                                          Women are highly encouraged to apply!

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