Customer Service Manager

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Category:
Business and Administration, Customer Service, Engineering
Location:
Addis Ababa, Addis Ababa 
Career Level:
Managerial Level (Manager, Supervisor, Director)
Employment Type:
Full time
Salary:
Negotioable and Attractive

Job Description

The Customer Service Manager is responsible for the overall customer service function of the company and for ensuring effective and efficient service delivery, smooth and hassle free, end to- end and one shop service

Be able to work cross functionally to assist and Support the customer in all their dealings and enquiry with the company and respond to and /or the customer promptly

Job Requirements

  • The candidates are required to have MBA/BA degree in Marketing, Management & Economics / BSc Degree or Diploma in Civil Engineering, Architect is advantageous
  • Relevant experience in customer service for a total   10-12 years from which 5-6 years management level preferable in the Real Estate or Construction sector.
  • Energy, passion & enthusiasm
  • Excellent presentation, negotiation, problem solving skills.
  • Able to work under pressure/Resilience
  • Being presentable & English language fluency
  • Good working Knowledge of MS Office – Word, Power Point, Excel etc
  • Customers & People management skills and Result orientation & drive for action.
  • Team work skills and Knowledge of the CRM is (an advantageous)
  • Knowledge of and Experience in basic financial analysis (cost-effectiveness, cost- benefit etc.)
  • Outstanding communication & interpersonal skills
  • Excellent organizational and leadership skills and Proactive
  • Good motivator  /coach and Emotional intelligent

How to Apply

Application Procedure: Interested applicants are invited to submit their application, CV and non-returnable copies in person OR E-MAIL via:   [email protected]   within 7 working days from the date of this announcement to Gift Real Estate PLC, Head Office, located on Bole Road, In front of Getu Commercial Center, Behar Building 8th floor, Room No 803. Tel. 0114655580

Contact Details Company : General Job Post Account-16 Company Name/ Contact Person : Elilly International Hotel E-Mail : NA Phone : NA Job Details Job Title : Sales Executive Date…