Guest Relation Manger

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Business and Administration, Hotel and Hospitality, Management
Addis Ababa 
Career Level:
Managerial Level (Manager, Supervisor, Director)

Job Description

Vacancy Announcement for Pre-opening Team

 Haile Grand Addis is the newly opening five-star hotel and the 8th destination of Haile Hotels & Resorts Group located in Addis Ababa about 2 kilometers away from the Israel Embassy in front of Lamberet Square.

 Therefore, vacancy announcement was made for a pre-opening team from April 16, 2022, to April 25, 2022, due to our email malfunction we weren’t able to receive applications made before April 21, 2022, for those whose emails have bounced back please send your applications again, and also for those who are interested the vacancy is still open you can send your applications 

Required Number: 1

Terms of Employment:  Permanent

Job Requirements

  • A minimum of 5 years of experience & 3 years in similar or related managerial Position is required
  • Four or Five-star hotel Managerial experience is mandatory
  • Proven work experience as guest relation manger or similar role.
  • The ability to manage guest relations team (including guest service agents and concierge to ensure the company standard operating procedures are complied.  
  • The abilities to make all clients feel welcome and ensure to deliver an excellent, pleasant and conformable stay to the maximum brand promises.
  • Leadership skill along with the ability to motivate a team in to high performance.
  • Excellent interpersonal skill along with approachable & inviting personality to initiate communication. 
  • Great anticipation of guests needs & excellent decision-making ability 
  • The ability to solicit & analyze customer feedback to provide strategic direction for continuous improvement. 
  • Able to work under pressure with multiple tasks & workload and acquire excellent leadership skill. 
  • Excellent problem solving and multi-tasking skill 
  • Profound experience in customer service, and hands-on experience of IDS/OPERA 
  • Strong sense of responsibility and a professional presentation.
  • Customer service drive with outstanding communication and active listing skill.                 
  • Strong communication and interpersonal skill, ability to speak, read, and writing both in English and Amharic or any additional language.

Educational Qualifications Required 

  • BA Degree in Hotel Management, Hospitality Management, Marketing Management, Business Management, Tourism management or related field

Minimum Work Experience Needed

  • 5 years & Above
Additional skills & Attribute 



  • Coaching and training skill
  • Excellent listening skill.
  • An excellent practical computer skill 
  • Highly organized and result oriented 
  • Excellent Communication and customer relation skill 
  • Detail Oriented
  • Team player 
  • Ability to work on flexible hours 
  • Excellent customer service skill

How to Apply

All eligible candidates are encouraged to submit only their resume  (CV)  and Application letter either in person at  Lamberet on Marathon Motors Show Room building the second floor at the Hotel Project Office  or  by email address [email protected]  before May 16/2022. 
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