Manager, Customer Service Department

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Category:
Business and Administration, Engineering, Sales and Marketing
Location:
Addis Ababa 
Career Level:
Managerial Level (Manager, Supervisor, Director)
Employment Type:
Full time
Salary:
Negotioable and Attractive

Job Description

  •  The Customer Service Manager Position is responsible for the overall customer service function of the company and for ensuring effective and efficient service delivery, smooth and hassle free end –to- end and one shop service.
  • Be able to work cross functionally to assist and support the customer in all their dealings and inquiry with the company.
  • Improve customer service experience, create engaged customers and facilitate organic growth   Take ownership of customers issues and follow problems through to resolve
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirements

  • MBA / BA degree in Marketing, Management & Economics / BSc or Diploma in Civil Engineering, Architect is Advantageous.
  • Minimum of  total  8-10 years relevant working experience from which 4-5 years Managerial  level preferable in the real estate or construction sector
  • Knowledge of the CRM is an advantage
  • Customer /people centrist attitude
  • Excellent presentation, negotiation problem solving skills. Able to work under pressure.
  • Fluent in  both English& Amharic language
  • Good working Knowledge of MS Office – Word, Power Point, Excel etc…
  • Result orientation & drive for action.
  • Team work skills
  • Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)
  • Outstanding communication & interpersonal skills Excellent organizational and leadership skills

How to Apply

Application Procedure: Interested applicants are invited to submit their application, CV and non-returnable copies in person OR E-MAIL via:   [email protected]   within 7 working days from the date of this announcement to Gift Real Estate PLC, Head Office, located on Bole Road, In front of Getu Commercial Center, Behar Building 8th floor, Room No 803. Tel. 0114655580

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