Reservation Supervisors

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Category:
Hotel and Hospitality
Location:
Addis Ababa 
Career Level:
Mid Level ( 2+ - 5 years experience)
Salary:

Job Description

DUTIES AND RESPONSIBILITIES:

  • Responsible for room reservations, group, individual and Online Extranet bookings
  • Handling of correspondences, Emails,  sorted - out letters,
  • Allocate daily tasks to Reservations and front deskstaff.
  • Review reservation booked daily.
  • Review  arrival  report daily.
  • Responsible for preparation of  occupancy   forecast .
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Responsible for recording Company/ Travel Agent  Rates both in system and correspondence file.
  • Lease with Sales Department in regards to occupancy,booking requests, Rates Reservation's  Analysis .
  • Identify Top Producing Accounts ensure proper recognition by Front office staff.
  • Knowledgeable in hotel and  guest  room facilities/services
  • Monitoring Telephone Manner and general performance of reservation and front desk staff daily.
  • Ensure special handling of repeat guests and very  VIP  guest.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinates  group reservations  activity with the Sales Department and Front office Manager
  • Follows up  tentative  bookings and update  reservation status
  • Reviews  no-show  and cancelled reservations and processes  charges  according to hotel’s policy
  • Review room blocking for  Long Stay Suites  and special group request.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Bring to the attention Front Office Manager when the hotel availability  status  be changed and prepare for necessary action.
  • Responsible for work  schedule
  • Ensure outstanding customer care at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel  reservations
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses  suggestive selling  techniques to sell room nights, increase  occupancy  and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and advise the  front desk  team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to  company credit limit policies.
  • Allocate rooms to  expected arrivals  after checking the guests’ preferences and special requests.
  • Preparing a report for Group booking,next month enquiries and forecasting occupancy NO show and Cancellation with reasons.

Reports To:   Front Office Manager

Job Requirements

EDUCATION:

  • A university degree in hotel management or related field.

  EXPERIENCE:

  • Previous experience in reservations, Two to three year experience in Reservation Supervisor,  front desk operations. The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English. Ability to work with OPERA systems and applications like spreadsheets, databases, work processing, Expedia, Booking engine,  

How to Apply

Interested applicants can submit their applications, non-returnable CV's, copies of document and other relevant testimonies to Inter Luxury  Hotel Guinea Conakry (Tito) Street, Kazanchis, at Human Resource office during office hours from January 12, 2022 up to January 22, 2022. On the other option you can send an email to the hotel at [email protected] or [email protected] for more information call us 0115180444.

You must mention the name of the position you are applying for in the subject line of the email

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