Job Summary

The  Senior Business development Officer is responsible for acquiring and maintaining the key client accounts; determining how best to service and motivate key accounts to stay with the business through  having depth understanding of competing products/services, discount and pricing structures, and overall strengths and weaknesses of MOSS; leading client account planning cycle and ensures that client’s needs and expectations are met by the business; representing the entire range of company solutions to the assigned customers.

Detail Duties and Responsibilities

• Acquires a thorough understanding of key customer needs and requirements.
• Proposes solutions that meet customer needs and expectation through maintaining customer relationship.
• Ensures the correct products and services are delivered to corporate customers in a timely manner.
• Serves as the link of communication between key customers and internal teams.
•  Resolves any issues and problems faced by key customers and deal with complaints to maintain trust.
• Makes sure detailed business analysis is conducted through using internal data and external data when necessary;
• Tracks and records reasons for customer complaints to ensure further customer service enhancements and avoid customer complaints.
• Plays an integral part in generating new sales that will turn into long-lasting relationships.
• Assists in the identification and evaluation of new business opportunities, and attainment of attainment of new accounts for the business.
• Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• In collaboration with the customer support functions and other sales departments, as complementary cross-functional efforts, works to meet account performance objectives and the key accounts’ expectations.
•  Performs such other related duties as may be assigned by immediate supervisor.   

Qualification

Education

•  MA or BA Degree in Marketing or Business Management or Economics, Project Management or and other related fields.

 Experience

• Five years of experience in managing business or corporate customers.

Competency and Skill

• Know the different stages of B-to-B sales, from preparation to closure of the sales.
• Ability to propose the right solution to a customer requirement.
• Ability to communicate.
• Ability to build and develop fruitful long-term relationships with diverse stakeholders.
• Knowledge of customers and their environment
•  Strategic analysis concepts (sector, customers, market, players, products)