| Contact Details | ||
| Company | : | General Job Post Account-16 |
| Company Name/ Contact Person | : | Zemen Bank |
| : | NA | |
| Phone | : | +251-11-5- 57 58 70 / +251-11-5- 57 51 66 / 251-11 |
| Job Details | ||
| Job Title | : | Officer – Customer IT Support |
| Date Posted/Updated | : | Monday, February 8, 2021 |
| Application Deadline | : | Friday, February 12, 2021 |
| Job Type | : | Full Time |
| Category | : | Information Technology |
| Job Code | : | NA |
| Description | ||
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Zemen Bank
Vacancy Announcement Job Title: Officer – Customer IT Support Job Summary: • The purpose of this job is to serve as a primary customer contact throughout established channels; to provide customers of the Bank with an online information and support and to assist them to smoothly use the products and services of the Bank; to provide first line support to users of Zemen Bank ATMs and point of sell services (POS); to provide information about the products and services of the Bank to new clients using phone, email, web chatting and other IT infrastructure equipment’s during regular business hours and off-office hours. He/she becomes the voice of the customer. He/she will be responsible for establishing, monitoring and maintaining information technology systems and services. How to Apply • Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department within Five (5) working days from the date of this announcement. • Only shortlisted candidates will be contacted. Human Resource Department Zemen Bank S.C Address: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel) Tel: +251-11-5- 57 58 70 / +251-11-5- 57 51 66 / 251-11-5- 57 44 62 Addis Ababa, Ethiopia |
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| Qualifications/Skills | ||
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Educational Qualification Required:
• BSc in Management Information Technology, Computer Science, or Electrical Engineering or in related fields. Minimum Work Experience • Four years relevant experience (or experience in Banking or call centre operations environment in banks/utility companies). Additional Skills: • Good understanding of applications, interfaces, and IT based banking technologies • Knowledge and expertise in enterprise technical support and IT support areas • A thorough understanding of call centre technologies and their interfacing with enterprise systems including CRM • Skill in using email, internet and web-chatting • Proven competency in communication skills both in verbal and written • Passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations. • Excellent speaking, reading and writing skills of English and Amharic. Other local languages is a plus • Basic knowledge in banking operations • Excellent problem solving skills and analysing quantitative data • Excellent interpersonal and communication skill • Basic knowledge and skill in e-banking • Self-motivated and patient • Service oriented and skill in multitasking etc. |
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| Education Level | : | Bachelor's |
| Experience | : | 3-5 years |
| Location | ||
| City | : | Addis Ababa |
| State | : | Addis Ababa |
| Country | : | Ethiopia |
| Salary Details | ||
| Min. Monthly Salary | : | Pay Scale |
| Max. Monthly Salary | : | Pay Scale |
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