Cleaning Supervisor

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General Role

  1. Supervisory role to ensure effective operational delivery of cleaning services to clients.
  2. Cleaning supervisor oversee, train, and inspect the work of assigned room and floor staff, ensuring that all procedures are performed to the standards of the facility.
  3. They provide support where necessary to ensure premium clients get premium services.

Job Duties

  • Managing and motivating a team of cleaning staff
  • Conduct stock management of consumables and spares
  • Ensure employees are properly trained and equipped to perform their role/duties
  • Deploy and train staff on the use of latest cleaning technology while providing instructions and supervision where necessary
  • Certify that equipment is safe to use and in good working condition
  • Oversee all escalations/complains/cases and performance to resolve all related issues
  • Supervise performance of cleaning team
  • Conduct safety briefings and toolbox talks
  • Collaborate with clients and cleaning team to ensure there are no problems on site
  • Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service delivery
  • Proficiently clean clients’ facilities to meet both company and client standards
  • Supervise all employee work on assigned site, to make sure it meets the company and client standards
  • Have a conversation with clients regarding appointment time, and for the period of cleaning
  • Drive to every location with the team along with supplies in official vehicle
  • Make sure all keys/codes and payments are sent back to the office at the end of the day. Payments should be collected in a professional manner
  • Demonstrate a positive attitude and show an example for other employees to emulate
  • Make sure all employees follow company standards by constantly coaching and redirecting performance.
  • Prepare sales invoices/ quotations and follow up to close sale
  • Follow up project payment with account/finance department
  • Conduct regular client satisfaction survey to understand client’s level of satisfaction with project delivery.

 

Cleaning Supervisor Requirements – Skills, Knowledge, and Abilities

 

  • Education: Minimum 1st Degree
  • Knowledge: Experience and solid knowledge concerning the use of cleaning equipment, and cleaning solutions and substances (COSHH)
  • Managerial and supervisory experience, competent to monitor and check other staff’s work and deliver training or direction to new staff
  • Physical dexterity: Must be agile and in good physical shape; ability to lift up to 25 lbs, stand for more than one hour, and bend at the waist and knees. The job entails constant walking, occasional sitting, and climbing stairs; and lifting and carrying 50 lbs+ materials
  • License: Must possess a valid driver’s license; must have extensive knowledge of In-and-Out of Addis Ababa city.
  • Detailed oriented: Have a mind for quality and accuracy; attentive and thorough
  • Possess cash handling skills; strong relationship building and interpersonal skills
  • Communication skills: Possess superb verbal and written communication skills (both Amharaic, English and other local Dialects)
  • Have time management and multitasking skills
  • Computer skills: Can work with Microsoft Office Suite
  • Ability to work effectively both as an individual and as a team with other people
  • Must have excellent knowledge and clientele base of the cleaning business in Ethiopia

 

How to Apply

Interested candidates can send their latest resume in word or PDF via [email protected] or [email protected]   within 10 working days

 

 

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