Job Description
Company Overview:
Ethio-Asian Industries S.C is Ethiopia’s first privately owned manufacturer of personal care products and the only native manufacturer with a nationally recognized brand; Diana Soap . Ethio-Asian Industries SC, formerly known as East Africa Kality Soap and Detergent factory, is located at Eastern part of Addis Ababa, Kaliti. It is the first private sector soap and detergent factory established by well-known industrialist and EAHSC chairman Mr. Bizuayehu Tadele to manufacture Laundry soaps, Detergents and Toilet soaps.
Ethio-Asia made partnership agreement with Zoscales Partners (ZP) to meet its objective of becoming strong player within the personal care space by aspiring the right niche market of the lower and middle-income class of Ethiopia. Given the continued growth and future expansion of EAISC, the following opportunity exist.
Job Purpose:
The role of the IT Officer is to assist employees who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.
Duties & Responsibilities
- Be present and visible in the Help Desk and available to users requiring to provide technical assistance;
- Learn fundamental operations of commonly used software, hardware, and other equipment;
- Respond to requests for technical assistance in person, via phone, electronically;
- Diagnose and resolve technical hardware and software issues;
- Assures system stability and security;
- Analyze problems and implement solutions according to relevant procedures;
- Resolves and repairs problems within scope of authority;
- Installs and configures hardware like printer, scanner, UPS, Photocopy Machine, Modem, Network card, applications software etc.;
- Provide accurate information on IT products or services.
- Give remote support to users. (telephone, Skype for business or Team Viewer)
- Assist with on boarding of new users.
- Prioritizing and managing many IT support open cases at a time.
- Performs other duties as assigned or required.
Job Requirements
Qualification:
BSC/ Diploma (10+3) in Computer Science, Information Science, Computer Information System, Software Engineering or any other equivalent field.
Experience:
4 years for Diploma (10+3) or 2 years for BSC.
Required Competencies and Attributes:
- Expert user of Microsoft office package, Windows 7, Windows 8 and Windows Server operating systems including Linux and open source packages
- Recognize the function of basic network infrastructure such as routers and switches
- Expert user of the majority of desktop applications
- Ability to support Wide Area Network and client/server based applications
- Understand the basic principles of structured cabling and the practicalities of connecting network devices.
- Strong understanding of network infrastructure and network hardware,
- Hands-on experience with monitoring, network diagnostic and network analytics tools,
- Ability to think through problems and visualize solutions,
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources,
- Good analytical and problem-solving skills,
- Dependable and flexible when necessary,
- Attentive to detail and organized,
- Experienced Service Management professional.
- Expert knowledge of IT service management (ITSM).
- Excellent customer facing/customer service skills.
- Able to work under pressure and meet deadlines.
- Understanding of IP networks traffic, firewalls, routing etc.
- Good knowledge of Microsoft Office packages.
How to Apply
- We invite all candidates meeting the required qualifications to submit (i) a cover letter and (ii) an updated CV with at least three professional references to [email protected]
- It is mandatory to mention the position title in the subject line of your email and cover letter.
- Mention your current and expected salary in the cover letter or email.
- Please DO NOT submit scans of certificates with your application at this stage.
- Women are highly encouraged to apply.
N.B. Only short-listed candidates will be contacted.
