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Hijra Bank S.C is hiring seven Senior Customer Service Officers in Addis Ababa, Jamma Degolo, Jigjiga, Bidire (Bale Zone ), Darimu (ilubabor Zone), Yayo (ilubabor Zone), Bonga. The role requires a bachelor's degree in accounting, management or economics and at least three years of experience. Applications close on 9 November 2026.
Nice to have
- IFB training Certification is advantageous
Main responsibilities
- Ensure that the required related stationery items are fulfilled for daily business operations.
- Coach and coordinate the activities of Customer Service Officers within the branch
- Monitor service levels against customers’ expectation;
- Facilitate the provision of efficient and high quality service to customers as per the standard;
- Ensure all branch transactions are executed accurately and efficiently;
- Ensure the principle of permissibility is in place;
Skills
- Marketing,
- Risk Management & Compliance
- Financial control & reporting Treasury & cash management
- casheir
How to apply
Interested and qualified applicants should apply within ten (10) consecutive calendar days from the date of this announcement through
- Apply online: https://forms.gle/Qu1k291KKFYFPPW86
