Summary

The holder of the position will be expected to collaborate with leadership teams in the value streams to ensure the delivery for the digital channels (APP, WEB, DXL) is in line with the business strategy for the units within STEP.

Responsibilities

• Lead and look over the design, development, deployment of progressive web apps, CMSs and chat bots.
• To provide technical leadership in architecting the digital channels (app & web portal and DXL) in the business by working with the relevant teams in ensuring fit for future architecture and design.
• To lead the team in developing and designing the mobile applications.
• Testing and Quality management: – Ensure unit testing is done and work hand in hand with the quality team to ensure that delivered developments are working optimally as per expected standards. This includes test plan and schedule development.
• Governance and Standardization: – Document and implement digital channels (mobile apps) management development governance and standards. This includes code versioning, reference data management guidelines, code review process and other related software related processes.
• Reporting: – Maintain reports on team delivery performance, vendor delivery performance, and development resource schedule cycle time, velocity, throughput and other relevant metrics.
• 3rd line Support technical and team leadership: – Lead the support team in the defined domain areas in ensuring all related services and products are operationally optimal. This includes supporting 2nd line support when needed, problem resolution and bug fixing for already deployed solutions as per ITIL & ISO guidelines.
• Lead in Supplier engagement for delivery and 3rd line support as need may arise.
• Lead in stakeholder engagement with the business to ensure the solutions delivered meet the expected customer experience.
• Mentor team members to ensure optimal performance.
• Lead the team in optimal resource scheduling and allocation for delivery.
• Lead the team in domain architecting for future proof solutions.
• Research and development: – Take leadership in research and development and guide team in adoption of new technologies to improve efficiency in delivery. E.g. agile delivery, scrum methodologies, CI/CD, and other emerging methodologies.

Qualifications

• Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject.
• 5 years + experience in software development in a busy IT environment.
• Experience in developing a headless CMS and implementing security features.
• Experience in developing a scalable PWA (Progressive Web App) using ReactJS or NextJS
• Experience in mobile app development (android and IOS), progressive web portals and chat-bots.
• Experience in Continuous integration and deployment methodologies using automated tools such as Jenkins.
• Experience in utilizing Docker, Harbor, and Kubernetes to containerize and orchestrate PWA and chat bots deployment on a K8 cluster.
• Experience in configuring ingress and egress on a K8 cluster.
• Experience in Software Engineering methodologies including Agile, Micro-services architecture.
• Experience in building enterprise grade micro-services-based solutions, automated scaling in and out of services and session management and caching servers.