Senior Customer Service Officer

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Hijra Bank S.C is hiring seven Senior Customer Service Officers in Addis Ababa, Jamma Degolo, Jigjiga, Bidire (Bale Zone ), Darimu (ilubabor Zone), Yayo (ilubabor Zone), Bonga. The role requires a bachelor's degree in accounting, management or economics and at least three years of experience. Applications close on 9 November 2026.

Nice to have

  • IFB training Certification is advantageous

Main responsibilities

  • Ensure that the required related stationery items are fulfilled for daily business operations.
  • Coach and coordinate the activities of Customer Service Officers within the branch
  • Monitor service levels against customers’ expectation;
  • Facilitate the provision of efficient and high quality service to customers as per the standard;
  • Ensure all branch transactions are executed accurately and efficiently;
  • Ensure the principle of permissibility is in place;

Skills

  • Marketing,
  • Risk Management & Compliance
  • Financial control & reporting Treasury & cash management
  • casheir

How to apply

Interested and qualified applicants should apply within ten (10) consecutive calendar days from the date of this announcement through

Apply on the employer's site

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