Ahadu Bank is hiring a Senior Customer Service Officer for District in Addis Ababa. The position is full time, onsite, and requires a bachelor's degree in one of the following fields: BA in Accounting, Accounting & Finance, Banking & Finance, Business Management, Economics, or Management. A minimum of five years of experience is required. Applications close on 23 October 2026.

Requirements

• BA in Accounting, Accounting & Finance, Banking & Finance, Business Management, Economics, Management, or a related field.
• 5 years of experience in the banking industry
• 2 years as a Customer Service Officer II or related position

Main responsibilities

• Driving the overall branch's performance by overseeing customer service, business development, digital banking, and foreign currency earnings
• Manages branch-wide operational activities to ensure efficiency and compliance
• Develops and implements operational plans and budgets
• Leads branch operations, facilities management, and resource allocation
• Monitors performance, identifies risks, and drives operational excellence
• Leads and develops the district team, ensuring achievement of key performance indicators

Skills

• Accounting Principles (GAAP), IFRS and ERP

How to apply

Apply via the following link only

• Phone: +251-11-5-260-795
• Apply online: https://forms.gle/SnQMbJgvM2YWdvvw5

Apply on the employer's site